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Lakeside Behavioral Healthcare Receives NTST INNOVATION Award
Posted on Wednesday, July 21 @ 14:13:17 EDT by nug
Deb_Coulter writes "At Connections 2010, NTST named Lakeside Behavioral Healthcare of Orange County, Fla. as the winner of the first annual Netsmart Customer Innovation Award.
The Netsmart Customer Innovation Award recognizes organizations for their use of Netsmart and other technology in new and creative ways to effectively address client needs, achieve organizational goals and respond to regulatory and reporting demands. Lakeside will receive a $10,000 cash award and two complimentary registrations to the Netsmart CONNECTIONS2010 Customer Conference to be held May 3-6 in San Diego.
A private, not-for-profit organization, Lakeside provides comprehensive inpatient and outpatient community behavioral healthcare services to more than 18,000 people in Central Florida.
Lakeside was recognized for implementing innovative technology solutions that reduced medication errors by 56 percent (.036 to .016) and cut client check-in time on the inpatient census from 20 minutes to one minute, enabling their clinicians to dedicate more time to client care.
For inpatient care, Lakeside developed a census tracking system that significantly shortened the time needed to admit new clients, reduced repetitive paperwork and streamlined the entire admissions, transfer and discharge processes. The system, used by inpatient staff members across seven inpatient units and 200 beds, also unified how data was managed, accessed, consolidated and retrieved, and provides “at a glance” reports of census data. Billing has also become more efficient and accurate.
For outpatient care, Lakeside implemented an electronic medication management system to reduce the possibility of prescribing and dispensing errors. This comprehensive system streamlined procedures and enhanced coordination between various programs. Through the new easy-to-use system, doctors can easily review clients’ medication histories, update allergies, add new prescriptions and refill or discontinue current medications with just a few mouse clicks.
“We’re honored to receive this award that recognizes substantial enhancements to our client care processes through the innovative use of technology,” said Jerry Kassab, president and CEO, Lakeside Behavioral Healthcare. “We couldn’t be happier with our ability to provide the enhanced care our patients are receiving as a result of these innovations.”
“Providing innovative solutions that enhance care is at the heart of our mission, so we’re pleased to recognize organizations that have partnered with us to improve patient/client care and make a tremendous difference in the lives of others,” said James L. Conway, chief executive officer, Netsmart Technologies. “The selection committee was impressed by how Lakeside’s efficient use of technology significantly impacted their ability to provide quality client care. In fact, among the many excellent entries received, Lakeside received the highest score possible for ‘impact on care’ from all members of the selection committee,” said Conway.
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